Terms of Service

Effective August 31, 2026 · Last updated September 13, 2026

1. Not a government service (please read first)

2. What the Service does

The Service helps you obtain a Hawaii motor-vehicle appointment by:

1. Collecting your criteria. In the booking flow you select the service type, one or more preferred locations, and a date/time window (a range of acceptable dates and times, and optionally preferred weekdays). The Service matches a slot that falls within the window you provide and at one of your selected locations; it does not guarantee any single specific date, time, or location, and you accept any qualifying slot inside your stated preferences.
2. Monitoring availability. We automatically and repeatedly check for openings that fall within your criteria. If your criteria are narrow, we may suggest loosening them, but we will not change them without your action.
3. Booking on your behalf. When we find a qualifying slot, we automatically book it for you using the legal name and phone number you provided, acting as your agent (see Section 4).
4. One appointment per person. The DMV generally allows one appointment per person. If you already hold a DMV appointment for the service you request, we cannot put you on standby - you must cancel the existing appointment yourself through the county's official system first. We never access, modify, or cancel appointments you hold.
5. Notifying you. Your account page always shows your standby request and booking status; we contact you by the method you chose, text or email, and if a text cannot be delivered we email you instead.

We do not guarantee that any qualifying slot will ever become available, that we will detect or secure it before someone else, or that the DMV will honor any booking. Availability is controlled entirely by the DMV. A standby request ends automatically when its date window passes. No charge occurs for an expired watch, and any hold we placed is released.

We never acquire, hold, stockpile, resell, or transfer appointments. Every appointment is booked directly in your own legal name; we never take ownership of a slot, hold one in inventory, or sell or transfer one to anyone. We are paid for the work of monitoring and booking on your behalf, not for the appointment itself.

3. Eligibility & accounts

• You must be at least 15 years old to hold an account. We do not verify age - the DMV verifies identity and eligibility, including age, at your actual appointment. You are responsible for booking only appointments you are eligible for.
• You sign in through Google or an email magic-link. You are responsible for keeping access to that login secure and for all activity under your account.
• You may book for yourself or for another person you are authorized to act for - for example, a teen booking their own learner's permit or road test, or a parent or guardian booking for their teen. If you book for someone else, you confirm you have their (or their guardian's) consent to provide their information and to book on their behalf.

4. You appoint us as your limited agent

By going on standby, you authorize Oahu Standby LLC to act as your limited agent solely to submit a DMV appointment request using the booking details you provide (legal first name, legal last name, and phone number, and - for some appointment types such as road tests - date of birth and permit number). This authorization is limited to that action and ends when your standby request ends. You can withdraw it at any time by canceling your standby request before a booking occurs.

We never access, modify, or cancel appointments you hold. If you already hold a DMV appointment for the service you request, we cannot put you on standby; you must cancel the existing appointment yourself through the county's official system first.

Your information must be accurate. A DMV appointment must match the identity record the DMV uses for that appointment (such as the person's permit, ID, or license). You are solely responsible for the accuracy of the legal name, phone number, and criteria you provide. We are not responsible for an appointment that the DMV refuses or invalidates because your information did not match your ID, or because you provided incorrect criteria.

5. Fees & payment

• The Service costs $29 per successful booking. You are charged only when we successfully book an appointment that falls within your stated criteria (your date/time window, one of your selected locations, and the service type you requested). If we never book a qualifying appointment, you are charged nothing.
• Hawaii general excise tax. Hawaii levies a general excise tax on businesses, and state law permits it to be passed on to the customer. We add it at the state's maximum visible rate of 4.712%, which is $1.37 on the $29 fee, so the total charged is $30.37. It is shown to you before you confirm, it appears on your receipt, and it is remitted to the State of Hawaii. It is not a sales tax and it is not revenue to us.
• We save your card up front and take nothing. When we find a matching appointment we place a temporary $30.37 hold on it to confirm the payment will go through, then we book. The hold becomes a charge only when the DMV confirms your appointment. If we never book, the hold is released and you are charged nothing.
• Payment is by card, saved and processed by Stripe. Card data is handled by our PCI-compliant processor; we do not store full card numbers. See the Privacy Policy.
• By saving a payment method, you authorize us to place a hold for the $29 fee plus Hawaii excise tax, $30.37, and to capture it off-session upon a successful qualifying booking, without further action from you.
• Refunds are governed by the Refund Policy.

6. SMS / text messages

You consent to booking-related texts by providing and verifying your mobile number beneath the SMS consent notice in the booking flow, and you thereby agree to receive automated transactional texts from us (appointment-match alerts and booking confirmations) at the number you provide. We verify ownership of your number with a one-time passcode before texting you. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time and HELP for help. Opting out of texts does not cancel your standby request; your account page still shows your standby request and booking status, and we still email you. SMS consent terms are detailed in the Privacy Policy and at oahustandby.com/sms-optin.

7. Acceptable use

You agree not to:

• use the Service for anyone you are not authorized to represent, or provide false identity information;
• resell, scrape, or build a competing service from ours, or access it by automated means except as we provide;
• interfere with, overload, or attempt to circumvent the security of the Service or of the DMV's systems;
• use the Service for any unlawful purpose or to violate the DMV's own terms of use.

We may suspend or terminate your access for any violation, for suspected fraud or abuse, or to comply with law.

8. Cancellations, no-shows & changes by the DMV

Once we book a qualifying appointment, attending it (or canceling/rescheduling it with the DMV) is your responsibility. We are not responsible for DMV-side changes, cancellations, closures, wait times, eligibility rules, document requirements, or anything that happens at your appointment. If the DMV cancels or changes an appointment we booked, that is outside our control.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A QUALIFYING APPOINTMENT WILL BE FOUND OR BOOKED, THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY APPOINTMENT WILL BE HONORED BY THE DMV.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OAHU STANDBY LLC AND ITS OWNERS, OFFICERS, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST OPPORTUNITIES, MISSED APPOINTMENTS, OR TRAVEL COSTS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $50.

11. Indemnification

You agree to indemnify and hold harmless Oahu Standby LLC from any claim or demand arising out of your misuse of the Service, your violation of these Terms, your violation of any law, or your provision of inaccurate or unauthorized information about yourself or another person.

12. Changes to the Service or these Terms

We may modify the Service or these Terms at any time. If we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Continued use after changes take effect means you accept the updated Terms.

13. Governing law & disputes

These Terms are governed by the laws of the State of Hawaii, without regard to its conflict-of-law principles. Before filing any claim, you agree to first contact us at support@oahustandby.com and attempt to resolve the dispute informally for at least 30 days. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Honolulu, Hawaii, and you consent to their jurisdiction and venue.

14. Contact

Oahu Standby LLC
Support: support@oahustandby.com