Refund Policy

Effective August 31, 2026 · Last updated September 13, 2026

How the fee works

• The Service costs $29 per successful booking.
• Hawaii's general excise tax is added at the state's maximum visible rate, $1.37, so $30.37 is charged in total. A refund returns the full $30.37, tax included: we recover the remitted tax from the state, not from you.
• You are charged only when we successfully book an appointment that matches your criteria. If we never book a matching appointment, you are charged nothing.
• We save your card up front and take nothing. When we find a matching appointment we place a temporary $30.37 hold on it to confirm the payment will go through, then we book. The hold becomes a charge only when the DMV confirms your appointment. If we never book, the hold is released and you are charged nothing.

What "matches your criteria" means

You give us a service type, one or more preferred locations, and a date/time window (a range you're willing to accept). A booking matches when the appointment we secure is:

1. the service type you requested, and
2. at one of the locations you selected, and
3. within the date/time window you specified.

We book the first qualifying slot inside those preferences. Because you give us a window and location options - not one exact date, time, or single office - any slot that falls inside your stated window and selected locations is a match, even if you would have preferred a different day, time, or office within that same range.

When we WILL issue a refund

We refund the full $30.37 when the booking did not match what you asked for or the charge was our error, including:

• Wrong service, location, or time window. We booked a service type you didn't request, a location you didn't select, or a date/time outside the window you specified.
• Duplicate or erroneous charge. You were charged more than once for the same booking, or charged when no booking was actually completed.
• Technical failure on our end that caused an incorrect or invalid booking.

To request a refund, email support@oahustandby.com within 30 days of the charge with your account email and the booking details. We aim to respond within 2 business days; approved refunds are returned to your original payment method.

When we will NOT issue a refund

Because the fee is charged only after the service has already been delivered (a matching appointment was booked), the following are not refundable:

• You changed your mind or no longer need the appointment.
• You canceled, rescheduled, missed, or didn't attend the appointment after we booked it.
• You set a window or location list that was broader than you intended, and we booked a valid slot inside it. (We book the first qualifying slot in your stated preferences.)
• The DMV canceled, changed, or refused the appointment for reasons outside our control (including because the legal name or details did not match the DMV's identity record for that person, or because that person already held a conflicting appointment).

Chargebacks

If you believe a charge is an error, please contact us first at support@oahustandby.com - we can usually resolve it faster than a card dispute. Filing a chargeback for a service that was delivered as described may result in suspension of your account.

Contact

Oahu Standby LLC
Support: support@oahustandby.com